FAQ
How to place an order?
- Visit our website.
- Add the desired products to your cart.
- Follow the secure payment steps to finalize your order.
What payment methods do you accept?
We accept credit/debit card payments (Visa, MasterCard, American Express) as well as PayPal to make your shopping experience convenient and secure.
What are the shipping costs and delivery times?
Delivery is free throughout Europe for purchases over €80, so you can order with complete peace of mind.
It will take between 2 and 5 working days in total to receive your package from the time of your order.
Can I change my order after placing it?
Yes, you can cancel your order up to 2 hours after purchase.
What is your return policy?
You can return a product in its original condition within 14 days of receiving it. See our Return Policy page for details on return conditions, refunds, and exchanges.
How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also visit the "Track My Order" page to track the status of your order in real time.
What sets Neviya Candles apart from others?
At Neviya Candle, every candle is a true work of handcrafted art. We are committed to creating the highest quality candles using non-GMO soy wax. Our love of handmade candles and passion for craftsmanship shine through in every creation.
What types of candles are available at Neviya Candle?
We offer a varied range of candles to awaken all your senses:
- Geometric Candles : Bold creations with unique shapes.
- Artistic Candles : Luminous works of art for a unique ambiance.
And many more!
How can I choose the candle that suits me best?
To help you choose, we offer a detailed description of each candle, including fragrances and features. You can also check out our customer reviews for advice from other candle lovers.
Are your candles handmade?
Absolutely! At Neviya Candle, each candle is handcrafted with great attention to detail. Our artisans put all their expertise into creating each piece, ensuring exceptional quality.
Do you offer customization options?
We do not offer customization on our site, but please feel free to contact us to discuss special orders or specific needs. We will do our best to meet your expectations.
